PRIVACY POLICY

Effective Date: June 2026

1. Introduction

Welcome to C S ENTERPRISE (“Company,” “we,” “our,” or “us”). We are committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our customers, website visitors, business partners, and users of our services.

This Privacy Policy explains how C S ENTERPRISE collects, uses, stores, processes, shares, and protects personal information when you access our website, communicate with us, purchase products or services, interact through WhatsApp Business, Rich Communication Services (RCS), email, telephone, or any other communication channel operated by us.

This Privacy Policy has been prepared in accordance with applicable laws of India, including relevant provisions relating to data protection, electronic communications, information technology, consumer protection, and digital platform compliance. It is also designed to support compliance requirements associated with Meta (WhatsApp Business Platform), Google RCS Business Messaging, telecom operators, and related messaging service providers.

By accessing our website, using our services, communicating with us, or otherwise providing information to C S ENTERPRISE, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of information as described herein.

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2. Information We Collect

C S ENTERPRISE may collect various categories of information depending on the nature of your interaction with us.

A. Personal Information

We may collect:

• Full name
• Mobile phone number
• Email address
• Billing address
• Shipping address
• Business information
• Company name
• Customer support requests
• Communication preferences

B. Account Information

Where applicable, we may collect:

• Login credentials
• User account details
• Profile information
• Subscription details
• Customer identifiers

C. Transaction Information

We may collect information relating to:

• Orders placed
• Purchase history
• Payment status
• Invoice information
• Refund requests
• Delivery information

Please note that payment card details are generally processed through authorized payment service providers and are not stored by C S ENTERPRISE except where legally necessary.

D. Device Information

When users access our website or digital services, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Device identifiers
• Language preferences
• Geographic region
• Usage statistics

E. Cookies and Similar Technologies

We may collect information using:

• Cookies
• Pixel tags
• Session identifiers
• Web beacons
• Analytics technologies

These tools help us improve website functionality and user experience.

F. WhatsApp and RCS Message Data

Where users communicate with us through WhatsApp Business or RCS channels, we may collect:

• Mobile number
• Message content
• Delivery status
• Read status
• Timestamps
• Customer inquiries
• Customer responses
• Communication preferences

Such information may also be processed by Meta Platforms, Google, telecom operators, and authorized service providers according to their respective privacy policies.

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3. Purpose of Data Collection

C S ENTERPRISE collects personal information for legitimate business purposes including:

• Providing requested products and services
• Processing customer orders
• Delivering products
• Managing customer relationships
• Responding to inquiries
• Improving customer experience
• Providing customer support
• Sending transactional notifications
• Facilitating WhatsApp communications
• Facilitating RCS communications
• Fraud prevention
• Security monitoring
• Compliance with legal obligations
• Marketing communications where permitted

We collect only information reasonably necessary for the purposes described in this Privacy Policy.

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4. Consent for WhatsApp & RCS Data Processing

By voluntarily providing your mobile number and interacting with C S ENTERPRISE through WhatsApp Business, RCS Business Messaging, SMS, email, or other communication channels, you expressly consent to:

• Receiving messages from us
• Processing of communication data
• Storage of communication records
• Customer support interactions
• Delivery of transactional messages
• Service-related notifications
• Promotional communications where lawful

You may withdraw consent for marketing communications at any time by following opt-out instructions or contacting us directly.

Withdrawal of consent may affect our ability to provide certain services.

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5. Legal Basis for Processing

C S ENTERPRISE processes personal information based on one or more of the following legal grounds:

Consent

Where you voluntarily provide information and consent to processing.

Contractual Necessity

Where processing is necessary to provide requested products or services.

Legal Obligations

Where processing is required to comply with applicable laws, regulations, court orders, or governmental requirements.

Legitimate Business Interests

Where processing supports legitimate operational, security, customer service, fraud prevention, and business improvement activities.

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6. How We Use Collected Data

Information collected by C S ENTERPRISE may be used for:

• Account management
• Order fulfillment
• Product delivery
• Customer support
• Service administration
• Business analytics
• Platform improvement
• Communication management
• Customer relationship management
• Marketing campaigns
• WhatsApp messaging
• RCS messaging
• Security monitoring
• Fraud detection
• Compliance monitoring
• Legal enforcement

We use collected information responsibly and only for purposes reasonably connected with our services.

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7. Data Retention & Deletion

C S ENTERPRISE retains information only for as long as necessary to fulfill legitimate business, contractual, legal, and regulatory purposes.

Retention periods may vary depending on:

• Nature of the information
• Applicable laws
• Contractual obligations
• Tax requirements
• Accounting requirements
• Security needs
• Dispute resolution requirements

Upon expiration of applicable retention periods, information may be:

• Deleted
• Anonymized
• Archived securely

Users may request deletion of eligible personal information subject to applicable legal limitations.

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8. Data Sharing with Third Parties

C S ENTERPRISE does not sell personal information to third parties.

However, we may share information with trusted service providers where necessary for business operations.

A. Meta Platforms

Information associated with WhatsApp Business communications may be processed through Meta Platforms and its affiliated infrastructure.

B. Google

Information associated with RCS Business Messaging may be processed through Google infrastructure and related ecosystem providers.

C. Telecom Operators

Mobile carriers and telecom operators may process message delivery data to facilitate communications.

D. Service Providers

We may engage service providers for:

• Hosting services
• Customer support
• Analytics
• Security services
• Payment processing
• Logistics and delivery services

E. Legal Authorities

We may disclose information where required:

• By law
• Court orders
• Government requests
• Regulatory investigations
• Law enforcement requirements

Any disclosure will be limited to the extent necessary and legally permissible.

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9. Security Measures & Encryption

C S ENTERPRISE implements reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Security measures may include:

• Access controls
• Authentication procedures
• Secure servers
• Data encryption
• Firewall protection
• Monitoring systems
• Employee confidentiality obligations
• Secure communication protocols

Although we strive to protect personal information, no system can guarantee absolute security. Users acknowledge that transmission of information over the internet involves inherent risks.

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10. Cookies & Tracking Technologies

Our website may utilize cookies and similar technologies to:

• Improve functionality
• Remember preferences
• Analyze traffic
• Enhance performance
• Deliver relevant content
• Improve user experience

Users may manage cookie preferences through browser settings.

Disabling cookies may impact certain website features and functionality.

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11. Data Transfer & Storage (India-Based)

C S ENTERPRISE primarily stores and processes information using systems located in India or through service providers that maintain appropriate security safeguards.

However, certain technology providers, including Meta, Google, cloud hosting providers, and communication platforms, may process information across multiple jurisdictions.

By using our services, you acknowledge and consent to such transfers where necessary for service delivery.

We take reasonable steps to ensure that transferred information receives appropriate protection.

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12. User Rights

Subject to applicable law, users may have the right to:

Access

Request access to personal information maintained by C S ENTERPRISE.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of eligible personal information.

Withdrawal of Consent

Withdraw consent where processing is based on consent.

Restriction

Request restriction of certain processing activities where permitted.

Communication Preferences

Opt out of promotional communications at any time.

To exercise these rights, users may contact us using the information provided below.

Identity verification may be required before requests are processed.

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13. Policy for Children

Our services are not intentionally directed toward children under the age of 18 years.

We do not knowingly collect personal information from minors without appropriate legal authorization.

If we become aware that information relating to a minor has been collected improperly, we will take reasonable steps to delete such information.

Parents or guardians who believe a child has provided personal information may contact us for assistance.

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14. Updates to Privacy Policy

C S ENTERPRISE reserves the right to amend, update, modify, or replace this Privacy Policy at any time.

Changes may occur due to:

• Legal developments
• Regulatory requirements
• Service enhancements
• Security improvements
• Business changes

Updated versions will be published through appropriate channels.

Continued use of our services after publication of updates constitutes acceptance of the revised Privacy Policy.

Users are encouraged to review this Privacy Policy periodically.

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15. Governing Law (India)

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, India.

Nothing in this Privacy Policy shall limit any rights available under applicable law.

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16. Contact Information

For privacy-related inquiries, complaints, requests, notices, or questions regarding this Privacy Policy, please contact:

C S ENTERPRISE

Business Address:
176, Shri Ram Pandey’s Compound
Andheri East, Old Nagardas Cross Road
Mumbai Suburban, Maharashtra – 400069
India

Phone: +91 9820183986

Email: biz@houseofgifts.co.in

By using the website, services, WhatsApp Business communications, RCS messaging channels, customer support services, and related offerings of C S ENTERPRISE, you acknowledge that you have read, understood, and agreed to this Privacy Policy in its entirety.